Privacy Policy

Data Controller: Serene Harmony Ltd
Registered Office: 130A High Street Crediton EX173LQ
Email: info@serene-harmony.co

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including online coaching and healing sessions. It also explains your rights under UK data protection law (UK GDPR).

1. Personal Information We Collect

We may collect the following information:

To provide services and manage sessions:

Name, address, and contact details
Date of birth (if relevant to sessions)
Health or wellbeing information you voluntarily provide (for personalised sessions)
Payment details (credit card or bank transfer)
Session records, notes, and progress tracking

For communication, marketing, or updates (optional):

Name and contact details
Marketing preferences
Records of consent

For queries, complaints, or claims:

Name, contact details, and relevant session information
Payment details and transaction history
Correspondence related to complaints or requests

2. How We Use Your Information

We use personal information to:

Deliver tailored coaching and healing sessions
Communicate about sessions, appointments, and updates
Respond to inquiries, complaints, or concerns
Improve our services and offerings

We do not sell your data or share it for third-party marketing purposes.

3. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

Consent: You have given explicit consent for specific uses. You may withdraw consent at any time.
Contract: Information is needed to provide services you booked.
Legitimate interests: To provide high-quality, personalised coaching, manage communications, and improve services without affecting your privacy rights.
Legal obligation: To comply with applicable laws and financial obligations.

4. How We Share Your Information

Your information may be shared with:

Zoom or other online meeting platforms for session delivery
Payment providers (e.g., Stripe, PayPal) to process payments
Organisations required by law or safeguarding obligations

We ensure all third parties handle your information securely and only for the purposes described.

5. How Long We Keep Your Information

Personal information is retained for up to 7 years for administrative, legal, and financial purposes.
Data no longer needed is securely deleted or anonymised.

6. Cookies and Website Use

Our website may use cookies and tracking technologies to improve user experience and analyse website performance.

You can manage cookies in your browser settings.
We do not collect personal information through cookies unless you submit forms or bookings.

7. Your Rights

Under UK GDPR, you have the following rights:

Access: Request copies of your personal information.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction of processing: Limit how your information is used.
Objection: Object to certain processing (where lawful).
Data portability: Receive your information in a structured format.
Withdraw consent: If processing is based on consent, you can withdraw it anytime.

To exercise your rights, contact us at [Contact Email]. We respond within 1 month.

8. Complaints

If you have concerns about our handling of your data, please contact us first.
If unresolved, you may complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk/make-a-complaint

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Updates to this Policy

This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.

11. Company Information

Serene Harmony Ltd

Telephone : 01363772914

Email :info@serene-harmony.co

Company registered address:

130A High Street Crediton EX173LQ